Arrive 10 minutes prior to your first treatment to allow ample time to check-in and prepare for your treatment. Arriving late will simply limit the time for your treatment, reducing its effectiveness and your pleasure. Your treatment will end on time so that the next guest is not delayed. We retain the right to refuse service to anyone that appears to be under the influence of alcohol or other substances.
If arrival is delayed, we will make every effort to accommodate your full appointment but this is not always possible. If you arrive late for your appointment your treatment will be that much shorter so that the person following you starts at their appointed time.
CANCELLATION AND NO SHOW POLICY
Spa packages, multiple service reservations, or appointments exceeding one hundred dollars will require Aroma Spa to keep credit card information on file.
If a client under these circumstances cancels before
24 hrs prior
5 hrs prior
2 hrs prior
PAYMENTS & GRATUITY
The Spa accepts cash, MasterCard, Visa and Discover as payment. All gratuities may be paid directly to the aesthetician/clinician in cash. We proudly recruit and train our staff to be the most qualified spa professionals in the industry. Our standard gratuity for spa treatments is 20%.
Please notify our Spa Consultant before reserving your treatments if you have high blood pressure, special physical concerns, diabetes, or are pregnant. All spa guests will be asked to complete a brief questionnaire upon check-in, designed with your well being in mind.
Spa guests must be 18 years of age or older to receive treatments without the approval or accompaniment of an adult. Minors must be accompanied by an adult for all services
As a courtesy to other guests, please maintain a quiet level of conversation. Cell phones and pagers must be turned off when entering the spa.
Sexual advances, comments or innuendoes toward our staff will result in immediate termination of treatments.